Q. When can I expect my delivery to arrive?
A. We send out delivery orders every Monday, Wednesday and Friday.
Q. Is there a cut-off timing for ordering?
A. Purchases after 0930 on delivery days will be sent on the next alternate weekday.
Q. Can I refund the product?
A. All our products sold are non-refundable unless damaged.
Q. How can I get my refund?
A. Please contact our customer service at +65 9611 1681 with your order number.
TRACK MY ORDER
Q. Will I get a receipt upon purchase?
A. Yes, you will receive an order confirmation through email, where you can verify order information and your address.
Q. Can I track my order?
A. Yes, we offer a real time tracking service.
Q. Are your products Halal Certified?
A. Yes, all our products, with the exception of our Sorbet Series, are Halal Certified.
Q. Are your products allergen free?
A. Yes, our Ice Bars and Fruit Ice are vegan friendly, dairy free, gluten free and nut free.
STORAGE AND SERVING
Q. How should I freeze my Fruit Ice?
A. Simply shake gently before freezing for at least 12 hours before serving.
Q. Can I refreeze my products?
A. Consume immediately once opened, refreezing it may contaminate the product.
MEDIA AND SPONSORS
Q. I would like to collaborate with Smooze.
A. Please contact us at email@example.com for all collaborations and enquiries.
Q. I am interested to sell Smooze products.
A. Please contact us at firstname.lastname@example.org for further discussion.