• +65 9611 1681
  • Doorstep Deliver
  • Delivery for orders $50 and above

Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at hello@smooze.fun

General Questions

From time to time, smooze.fun will offer special promotions and discounts. Many offers require a minimum spend in order to qualify for the promotional offer. This amount does not include tax or shipping and cannot be split between multiple shipments. Offers are valid in the Singapore only on orders placed on smooze.fun, and are not valid in other marketplaces.

Please email sales@smooze.fun for more information.

Orders

An order receipt will be sent immediately to your email address after placing your order. Please review this information as soon as possible to ensure all addresses, items are correct. If you need to make any changes to your order, contact Customer Care at (e-mail) or +65 9611 1681

Please contact Customer Care within (1) days of receipt, with a detailed description and photograph(s) evidencing your dissatisfaction, for assistance with a replacement or exchange.

All frozen products will be packed in insulated bag with ice gel pack to ensure it is in good condition when you received the order.  

Shipping

All Singapore Order will arrive within 1 - 3 business days.

You can only ship to 1 addresses on one single order on smooze.fun.

At this time, we do not offer same-day delivery.

Yes, you can pick up your order from our warehouse.

We have FREE shipping on every order above $50. For orders below $50, there will be a $15 standard delivery fee.